To become a Six Sigma Green Belt, you must learn that a process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, a Japanese author, and quality pioneer, “if the process is right, the results will take care of themselves.” By Six Sigma standards, a “right process” is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization’s customers and other stakeholders, their needs, and the business processes meant to fulfill those needs.